All orders will be charged only once you have approved your design proof. On your proof we include a confirmed estimated range of shipping dates / times. We guarantee that your cloth wristbands will arrive sooner than the latest quoted date on your proof. If this works for you, simply confirm that your proof is good to go, and we'll get your cloth wristbands shipped to you on or before that date... guaranteed!
In the (rare) event that something happens that prevents your order from reaching you on time (ie: act of God, weather delays with UPS etc.), simply ship your order back to us within 14 days of receipt and we'll give a full refund -- no questions asked.